What is Zoom Ultra service?
Ultra is the new and upgraded package from Zoom high-speed wireless internet service that runs on state-of-the-art EV-DO technology, the evolution from (CDMA) 1x technology. You can experience download speeds of up to 512 Kbps, and the Zoom Ultra connection enables you to access this high-speed internet by simply connecting to your laptop or desktop computer.
Ultra is the new and upgraded package from Zoom high-speed wireless internet service that runs on state-of-the-art EV-DO technology, the evolution from (CDMA) 1x technology. You can experience download speeds of up to 512 Kbps, and the Zoom Ultra connection enables you to access this high-speed internet by simply connecting to your laptop or desktop computer.
How is Zoom Ultra service different from conventional internet services?
Zoom Ultra provides never-before internet speeds on the move, and plug-and-play service through a versatile USB interface. Like all other Zoom products, it offers mobility, and moreover, the high speeds facilitate a superior internet browsing experience with video streaming, video surveillance, and rich media content.
Zoom Ultra provides never-before internet speeds on the move, and plug-and-play service through a versatile USB interface. Like all other Zoom products, it offers mobility, and moreover, the high speeds facilitate a superior internet browsing experience with video streaming, video surveillance, and rich media content.
Where can I purchase a Zoom Ultra connection and modem?
There are several attractive bundles and monthly data plans to suit your specific needs. These are available at all divisional Citycell Customer Care Centers, all sadar thana Citycell Customer Care Points and all Citycell retails outlets. Please visit www.citycell.com or contact our Helpline (121 from Citycell mobile and 011-99121121 from other operators) for details.
There are several attractive bundles and monthly data plans to suit your specific needs. These are available at all divisional Citycell Customer Care Centers, all sadar thana Citycell Customer Care Points and all Citycell retails outlets. Please visit www.citycell.com or contact our Helpline (121 from Citycell mobile and 011-99121121 from other operators) for details.
How do I install the Ultra Modem driver?
The Ultra Modem (ZTE AC 2726, HUAWEI EC 122 & HUAWEI EC 167) is a �plug and play� device. That means you can just insert the modem in the USB slot of your computer, and your computer will automatically detect the driver. For details, please see the Starter Guide included with your device pack.
The Ultra Modem (ZTE AC 2726, HUAWEI EC 122 & HUAWEI EC 167) is a �plug and play� device. That means you can just insert the modem in the USB slot of your computer, and your computer will automatically detect the driver. For details, please see the Starter Guide included with your device pack.
What is plug and play Device?
Plug and Play, sometimes, abbreviated PnP, is a catchy phrase used to describe devices that work with a computer system as soon as they are connected. The user does not have to manually install drivers for the device or even tell the computer that a new device has been added. Instead the computer automatically recognizes the device, loads new drivers for the hardware if needed, and begins to work with the newly connected device.
Plug and Play, sometimes, abbreviated PnP, is a catchy phrase used to describe devices that work with a computer system as soon as they are connected. The user does not have to manually install drivers for the device or even tell the computer that a new device has been added. Instead the computer automatically recognizes the device, loads new drivers for the hardware if needed, and begins to work with the newly connected device.
Do I get any warranty for my Ultra Modem?
Ultra Modem (ZTE AC 2726, HUAWEI EC 122 & HUAWEI EC 167) comes with the standard 1 year warranty from the date of purchase.
Ultra Modem (ZTE AC 2726, HUAWEI EC 122 & HUAWEI EC 167) comes with the standard 1 year warranty from the date of purchase.
How do I choose Zoom Ultra service?
Your Zoom Ultra modem can operate under 3 different modes. Hybrid mode, EV-DO mode & CDMA mode. Once you open the software, For Huawei EC122 & EC167: Go to Tools > Options > Network. Select 'Hybrid' network type and let the device choose the best network for you. For ZTE AC2726: Go to Menu > Settings > Network > Mode and Select 'Hybrid' from the drop down list of Mode
Your Zoom Ultra modem can operate under 3 different modes. Hybrid mode, EV-DO mode & CDMA mode. Once you open the software, For Huawei EC122 & EC167: Go to Tools > Options > Network. Select 'Hybrid' network type and let the device choose the best network for you. For ZTE AC2726: Go to Menu > Settings > Network > Mode and Select 'Hybrid' from the drop down list of Mode
How do I use Voice and SMS service on my Zoom Ultra Modem?
From the software window, ensure 'Hybrid' mode is selected following the instructions mentioned in above. And then 'Apply'. Now you can use the voice and SMS service through the designated tabs, using PC voice.
From the software window, ensure 'Hybrid' mode is selected following the instructions mentioned in above. And then 'Apply'. Now you can use the voice and SMS service through the designated tabs, using PC voice.
How to activate Zoom Ultra Plan?
Prepaid: SMS your desired plan name to 9666
For example write Ultra 3 in your message option and send to 9666
Prepaid: SMS your desired plan name to 9666
For example write Ultra 3 in your message option and send to 9666
How to change Zoom Ultra Plan?
Prepaid: You have to deactivate your current plan first. SMS 'Zoom off' to 9666*.
After getting confirmation SMS of deactivation, SMS your desired plan name to 9666
*Unused data of your existing cycle will be forfeited.
Prepaid: You have to deactivate your current plan first. SMS 'Zoom off' to 9666*.
After getting confirmation SMS of deactivation, SMS your desired plan name to 9666
*Unused data of your existing cycle will be forfeited.
How to deactivate Zoom Ultra Plan?
Prepaid: SMS 'Zoom off' to 9666*
*Unused data of your existing cycle will be forfeited.
Prepaid: SMS 'Zoom off' to 9666*
*Unused data of your existing cycle will be forfeited.
How to check prepaid Zoom Ultra usage?
For a Pre-paid customer to know his/her current usage information, SMS 'Usage' to 811
For a Pre-paid customer to know his/her current usage information, SMS 'Usage' to 811
How can a postpaid customer get to know about his/her Bill?
For current Bill and usage information, SMS 'Bill' to 7678 or log on to www.citycell.com/onlineselfcare. For monthly bill information through email, you can subscribe to Citycell's e-Bill service.
For current Bill and usage information, SMS 'Bill' to 7678 or log on to www.citycell.com/onlineselfcare. For monthly bill information through email, you can subscribe to Citycell's e-Bill service.
How can I pay my Bills?
You can pay bill by recharging cash card. Cash and check payments are accepted at counters of following branches: AB bank, Dhaka bank limited, Dutch-Bangla bank limited. Selected branches of: Uttara Bank Limited (selected 42 branches), One Bank limited (Savar EPZ branch), The city bank limited (Gulshan branch), Islami Bank limited (Tangail branch). or through �Auto-Debit� Instruction facility (available for Standard Chartered Bank and Dutch Bangla Bank account holders) or through �Bills Pay� facillity of SCB, HSBC and Dutch Bangla Bank booths.
You can pay bill by recharging cash card. Cash and check payments are accepted at counters of following branches: AB bank, Dhaka bank limited, Dutch-Bangla bank limited. Selected branches of: Uttara Bank Limited (selected 42 branches), One Bank limited (Savar EPZ branch), The city bank limited (Gulshan branch), Islami Bank limited (Tangail branch). or through �Auto-Debit� Instruction facility (available for Standard Chartered Bank and Dutch Bangla Bank account holders) or through �Bills Pay� facillity of SCB, HSBC and Dutch Bangla Bank booths.
What will happen if I cross my usage limit within a Bill cycle?
Extra usage above the limit in a Bill cycle will be charged as per the applicable 'Charge for Additional Usage' of the respective plan. Extra usage charge is not applicable for the Unlimited Plan.
Extra usage above the limit in a Bill cycle will be charged as per the applicable 'Charge for Additional Usage' of the respective plan. Extra usage charge is not applicable for the Unlimited Plan.
When can my line get disconnected?
Your line can get disconnected either if your usage crosses credit limit or if you don�t pay your bill within the date of disconnection mentioned in invoice.
Your line can get disconnected either if your usage crosses credit limit or if you don�t pay your bill within the date of disconnection mentioned in invoice.
How can I avoid being disconnected?
As long as your usages are within your credit limit and you pay the specified Bill amount in due time, you can avoid getting disconnected. To increase your credit limit, please deposit the desired additional amount as Security Deposit.
As long as your usages are within your credit limit and you pay the specified Bill amount in due time, you can avoid getting disconnected. To increase your credit limit, please deposit the desired additional amount as Security Deposit.
What is the Fair Use Policy?
The Citycell Fair Use Policy is designed to make sure that our Zoom service offers all of our data customers optimum value in terms of speed and reliability, whenever they use it. As per the Policy, Citycell reserves the right to restrict the data transfer rates of any customer (on the Unlimited Product) if we believe they are using the service inappropriately, affecting other users� experience. The Fair Use Policy only affects a very small number of users on the network. Click here for details.
The Citycell Fair Use Policy is designed to make sure that our Zoom service offers all of our data customers optimum value in terms of speed and reliability, whenever they use it. As per the Policy, Citycell reserves the right to restrict the data transfer rates of any customer (on the Unlimited Product) if we believe they are using the service inappropriately, affecting other users� experience. The Fair Use Policy only affects a very small number of users on the network. Click here for details.
