Frequently Asked Questions

Which services does Zoom Ultra offer? Zoom Ultra offers a fast and reliable mobile broadband internet service with packages available to suit a range of speed and download requirements.     Is Zoom Ultra suitable for use at my business? It most certainly is and we would be very pleased to offer advice about using Zoom Ultra in the workplace. Just call our customer service and support line for more information.     Which operating systems and devices does Zoom Ultra support? Zoom can be used with most computers and commonly used operating systems. Click here for details.     Is a Zoom Ultra connection more reliable than cable or dial-up? We use state-of-the-art EV-DO technology, the evolution from CDMA 1x technology which means that you receive our internet service wirelessly. We don't have to rely on infrastructure which could become old and corroded. This allows us to provide the fastest mobile broadband internet service.     What are the documents required for buying Zoom Ultra new connection? We would request you to submit the following documents for subscribing a Zoom Ultra connection: Dully fill up user registration form (URF). Original NID and a photocopy of the same. 1 (one) copy passport size photograph. An identifier�s NID number, name & contact number.      How you can bar your service in case of RUIM is lost? If you lost the connection, please visit Citycell Customer Care center, Customer Care Point or call 121 with proper information & document for disconnect your connection.      How do you restore the service if you get back the RUIM? If you get back the RUIM, please visit Citycell Customer Care center, Customer Care Point or call 121 with proper information & document for re-connection.      What is EV-DO? Evolution-Data Optimized / Evolution-Data (often abbreviated as EV-DO or EVDO and often EV) is a telecommunications standard for the wireless transmission of data through radio signals, typically for broadband Internet access. It provides fast wireless broadband internet service directly to your laptop/Desktop.     What is the initial charge for getting activated Zoom Ultra Connection? You need to pay Bundle MRP. For details, click here     What is the monthly charge of Zoom Ultra? Is there any additional charge above the      monthly charges? Please click here to see our Package Tariff and cost of additional usage.     Is the service number will change if migrate Zoom 1x to Ultra or vice versa? No the service number will be same if migrate Zoom 1x to Ultra or vice versa.    Is there any option to purchase connection without visiting Citycell Premises? Yes, please visit Citycell webstore in www.citycell.com    Where can I get Zoom Ultra service coverage? Click here to know about coverage   How long would it take to get a new connection activated? In general it is 24 hours after A&A receives requests. However purchases at customer touch points get activated concurrently in most cases.    Do I need to pay for restoring my service after disconnection? It depends on type of disconnection that precedes the restoration. For restore from disconnection under credit control action, bill payment is required. For restore that follows disconnection as per customer request, payment is required if there is any outstanding bill or customer has already exhausted his/her credit limit.

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Zoom™ Ultra

                                                                       Zoom™ Ultra


 ***Ultra is the new and upgraded package from Zoom™ high-speed wireless internet service that runs on state-of-the-art EV-DO technology, the evolution from (CDMA)1X technology. You can experience download speeds of up to 512 kbps , and the Zoom™ Ultra connection enables you to access this high-speed internet by simply connecting to your laptop or desktop computer.
Zoom™ Ultra provides never-before internet speeds on the move, and plug-and-play service through a versatile USB interfaceing. The high speeds facilitate a superior internet browsing experience with video streaming, video surveillance, and rich media content.


Currently the Zoom™ Ultra service is available in Dhaka, Tongi, Gazipur (Konabari), Narayangonj City, Narayangonj (Fatullah, Rupganj, Kachpur), Khulna Metropolitan City, Rajshashi Metropolitan City, Chittagong Metropolitan City, Sylhet Metropoliton, Rangpur City, Bogra City, Comilla City, Cox's Bazar City, Jessore City, Jessore (Naopara  Bazar) and Savar (EPZ).


Zoom™ Ultra data plans are designed to suit your specific needs.Products and devices are available at all divisional Citycell Customer Care Centers, all sadar thana Citycell Customer Care Points and retail outlets. Please visit www.citycell.com or contact our Helpline (121 from City cell mobile and 011-99121121 from other operators) for details.